- I have read and agreed upon the invoice details, terms and conditions before I made my payment.
- I request the company to store merchandise listed in this invoiced, for no more than 30 days starting from invoice date. If the storage period exceeds agreed upon period, I hereby agree to pay the company ( SAR 14, QAR 7, KD 1.200, JOD 2.586 ) for each furniture piece and .10 % of accessories value. If storage period exceeds 60 days, I will have no right to claim / demand the merchandise and storage charges will be calculated from issue date.
- In Case of invoice cancellation, storage charges will be calculated from invoice issue date
- Customers in state of Kuwait have the right to change or return the purchased items according to the rules, regulations and decisions of the country.
- Customers in Saudi Arabia, Qatar, and Jordan have the right to change or return the purchased items within 24 hours in case of manufacturer’s defect and/or non-compliance with the specifications on condition that these defects are not apparent while purchasing, these items shouldn't be on sale or included in promotional campaign or the last piece item, also items that are impossible to be re-packaged and wrapped within the same carton such as accessories, and so on. Mattresses, bed linen, pillows, towels and any related items can’t be returned for health reasons. The company provides maintenance service within 3 days from the date of receipt.
- Customers in Saudi Arabia, Qatar, and Jordan have the right to cancel the invoice within 24 hours from the date of issuing and the amount is returned by check or a transfer within 10 days. In case of cancelling the invoice after 24 hours the amount will be a credit balance for the customer to be used in purchasing within 6 months.
- Company is not responsible for any damage or lost parts of the products after the customer revise, check and receive them wrapped whether these products has been installed or not . The company is not responsible for fixing, modification, remove, or change of electrical products and all of them are working on (220-240) volts.
- The company offers free installation service and free delivery if the distance of delivery area doesn't exceed 150 kilometers from the site of the company, otherwise customer has to pay the delivery charge. Delivery charge should be paid at the showroom before delivery and it is calculated as follows :- ( 2.5%) of the invoice value for the distances of 150 to 200 km, (3 %) of the invoice value for the distances between 200 and 250 km , (5 %) of the invoice value for the distances between 250 and 300 km . If the customer isn't present at delivery time and the products returned to the warehouse, he has to pay it again, and so on.
- In case the customer want to change the delivery date he has to call the company by at least 48 hours before the agreed date and another date to be fixed depending on available times in delivery schedule, and if the customer didn't call, or wasn't present in delivery place or not answering the phone, then he has to pay for delivery. Delivery charge should be paid at the showroom before delivery.
- The customer declares that he purchased the items after checking all the necessary measurements of both the product and the space that the product will go in. He ensures that the spaces will accommodate the purchased items.
- Company is not responsible for any consequences for leaving products at the site of delivery "out of the customer's house", if there is no enough space or the inadequacy of the colors or the products couldn't be entered from the main entrances or interior stairs. In case of entering the product(s) by cranes or other tools, this will be at the expense of the customer and his responsibility.
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